FAQ

Frequently Asked Questions

Here you'll find answers to common questions about Certified IT Pros, our products, and services. If you have more questions, feel free to contact us - we're happy to help!

General Information

Who is Certified IT Pros?

We are a high-end B2B IT reseller with Microsoft Authorized Refurbisher (MAR) certification. We specialize in enterprise hardware including servers, workstations, laptops, and networking equipment.

Do you sell to individuals or only businesses?

While our primary focus is B2B, we also serve individual customers who require enterprise-grade IT solutions.

Are your products new or refurbished?

We offer both brand-new and certified refurbished products. All refurbished items are rigorously tested and MAR certified where applicable.

What payment methods do you accept?

We accept major credit cards, PayPal, and business invoicing for approved corporate accounts.

Do you offer bulk discounts?

Yes. We provide special pricing for volume orders and repeat B2B clients. Contact us directly for a custom quote.

Shipping & Delivery

How quickly will my order ship?

Most orders ship within 1–2 business days. Larger bulk orders may take additional processing time.

Do you offer international shipping?

Currently, no we do not ship outside the US

Can I track my order?

Yes, tracking information will be provided once your order ships.

What shipping carriers do you use?

We partner with UPS, FedEx, and USPS depending on order size, speed, and destination.

Do you offer expedited shipping?

Yes, expedited and overnight shipping options are available at checkout.

Product Information

Are your products covered by warranty?

Yes. All refurbished equipment comes with a limited warranty

Do your refurbished products come with software licenses?

Yes. As a Microsoft Authorized Refurbisher (MAR), we provide genuine Microsoft licenses on eligible devices.

Can I request specific hardware configurations?

Absolutely. We offer customization options for enterprise clients who need specific CPU, RAM, or storage configurations.

How do you ensure product quality?

Each product undergoes strict testing, cleaning, and certification before being sold.

Do you buy back or recycle old equipment?

Yes. See our Trade-In Program for details on how to recycle or trade in your old IT hardware.