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Shop with confidence.

Every product purchased online from Certified IT Pros is backed by our 90-day warranty/guarantee.

If your item develops a defect within 90 days of delivery, we’ll repair or replace it—or refund you—at our discretion. We also pay for the return shipping. What’s covered

• Hardware defects and failures under normal use within 90 days of delivery
• Refurbished and open-box items (same coverage)
• Replacement parts we provide are covered for the remainder of the original term or 30 days—whichever is longer

What’s not covered?

• Damage from misuse, modification, improper installation, liquid intrusion, electrical events, or missing/altered serial numbers
• Consumables/accessories (cables, batteries, toner, etc.) unless included with and integral to the product’s operation
• Software/licenses and issues caused by third-party software or viruses
• Cosmetic wear that doesn’t affect function

How to start a warranty claim

1. Contact us with your order number and a brief description of the issue (photos/diagnostics helpful).
2. We’ll provide troubleshooting and, if needed, an RMA plus a prepaid return label (we cover return shipping).
3. After inspection, we’ll repair, replace, or refund. If a direct replacement isn’t available, we’ll offer an equivalent model or a refund.

Additional details

• Items must be returned with all included components.
• We may ship advance replacements at our discretion.
• Return shipping is covered by Certified IT Pros for approved warranty claims within the U.S. (international customers receive label credit or reimbursement options).
• This warranty is in addition to any rights you may have under applicable law.

We offer a 30-day return window from the date of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. To initiate a return, please contact our customer service team with your order details here support@certifiedit-pros.com

Free local pickup from Santa Ana, California, United States 92705